A lot depends on where you bought the mattress. Many retailers will take defective merchandise back as long as you have the original receipt. They return the mattress to the manufacturer and are issued a credit. You also might want to review any warranty papers that came with your mattress. Many mattress warranties mention the fact that “minor” sagging can be expected. The definition of “minor” then becomes the arguement. In the end, talk to the people you bought it from to get the process started.
Good luck with your problem.
2 Comments
October 6th, 2009 at 5:13 pm
A lot depends on where you bought the mattress. Many retailers will take defective merchandise back as long as you have the original receipt. They return the mattress to the manufacturer and are issued a credit. You also might want to review any warranty papers that came with your mattress. Many mattress warranties mention the fact that “minor” sagging can be expected. The definition of “minor” then becomes the arguement. In the end, talk to the people you bought it from to get the process started.
Good luck with your problem.
October 6th, 2009 at 5:25 pm
If it is truely defective, call the company. They will replace it.